Where can I buy a Heliodisplay?
*Heliodisplays are available for purchase on this website directly and ship worldwide. http://www.io2technology.com/salesinquiry.php

Will the heliodisplay work in my country? *Yes, The new Heliodisplay works for regions both in 110V/60Hz, and220V/50Hz, so that includes everywhere.

How long do I have to wait?*If we carry it in stock, we can ship within a few days, but typically we require 3-6 weeks before your equipment arrives. This includes time of transit from our facility to your door. Shipping costs are standard shipping rates.

Does the Heliodisplay require any special format video or computer files?*Like a computer monitor or television, the Heliodisplay can display any video signal coming from most sources. What you see on your DVD or computer desktop is what will be projected on the Heliodisplay.  We recommend displaying well-defined images such as the example images on our website taken under office lighting, but preferably under controlled lighting.

Does one feel anything in the air when touching the image?*The image feels just like air and there is no noticeable difference. You can place a tissue paper on top of the grill for an hour without any change to it.

Do you offer less expensive models? * We do carry new (unopened) demonstration kits including the medium sized 55" models.

How bright is the image?* Images are visible under typical indoor lighting.  Similar to any display on the market, the darker the ambience, the brighter (mainly, higher contrast)  the image will be perceived. As with any conventional projector, images become less visible under bright lighting, so using the displays in an office environment is adequate so long they are placed away from bright areas.  Heliodisplay images do look best under controlled lighting. 

What do I need?* All the models are fluid-based and models carry a small external water tank (5 gallons, 20 Liters) of regular tap water (no special liquids or gases) to allow the system to run for a full multiple days at a time such as when used in temporary setups. For constant use, the unit can be set up for constant replenishing.   LIGHTING:  Office, tradeshow lighting or lower. PLEASE NOTE THAT THIS SYSTEM IS PREFERABLY USED WHEN CONCEALED SUCH THAT NO HARDWARE IS VISIBLE. ONLY THE FLOATING VIDEO OR IMAGES ARE SHOWN, NOT THE HARDWARE.  CONTENT:  While you can display any images or video, it is best to design content such as Flash, Photoshop or your desktop. (black background suggested). SETUP (Environmental) : The hardware is designed to be concealed so that only the floating images are visible.

Does it need a dark room?  Will it show up on photo/video? *The system does not need a dark room, but controlled lighting like any projector is recommended.  Images show up very well on photos and videos.  The Image contrast ratio is whatever subject is behind.

Will the heliodisplay work outdoors?*Wind and bright lights will both interfere with the visibility and stability of the image.  Additionally, for electrical safety, the Heliodisplay, like most electronics product, they should be kept away from the elements.  Ask about our other products that are not Heliodisplays.

What images can be viewed on a heliodisplay?*Most images, or videos that can be viewed on a television or computer, can be viewed on a heliodisplay, but some images appear better than others. we recommend a black background, and content designed specifically such as in flash or some other program.  Spinning logos, graphics, JPEG, MOV, FLASH, QUICKTIME, etc file can be viewed. Typically, you will design a Flash interface or similar type of content, or use one of the supplied samples.

What kind of the image definition and fidelity can I expect?* We'll be the first to tell you, it isn't a traditional display, so if you're looking to watch TV you're better off spending a lot less and get what you are used to.  If on the other hand you are looking for a unique way of displaying video, images or specific content, Heliodisplays may be the answer for your application. Colors are fully rendered, and text is legible (down to 6 points), although image definition and fidelity are less than on a CRT or LCD. These limitations come from the early stage of our technology, which, unlike CRTs and LCDs, has not had decades to be refined. Images are not physically rigid as on a existing display and there are some vertical lines in the image which you can see in the photos.

How is this different, is it patented? Heliodisplay uses patented as well as proprietary technology to produce the image quality based on a three and five independently controlled flow system and eco-friendly recovery method. If you look at the bottom and top of the case you will notice a separate structure for each flow.  Since the multiple flows are optimized electronically, negligible affect to the environment as we are not adding injecting the air with moisture as with other technologies.

What happens if something goes wrong?   *All the systems have either user serviceable or replaceable parts. We can typically ship these within 24-48 hours (customer pays for shipping) once we find the issue at hand. 

What do I do about service or repairs?*IO2 and IO2 partners provide readily available replacement parts and worldwide support. Most replacement parts can ship FedEX overnight if required (shipping not covered by IO2), and most parts are in stock to ship the same day. No tools are required to access the service panels.

Does the system use helium or is it toxic?*It does not use any gas except the surrounding air that you are already breath; and is not toxic.

Is it safe?   *Both the hardware and the images that the system produce are safe.  There are no harmful emissions to user safety.  All electronics are Pb free to WEEE standards.

Can I project from the front or with a short throw lens?No. The system only works with the supplied projector in a rear-projection arrangement. The distance can de set closer or father depending on preference.

What else do I need to start?*The proprietary projector comes with a media drive in which you copy any standard movie AVI or JPEG image file and play it.  If you need more advanced functionality you can plug it into any PC, laptop or DVD player which works well.

Is there a special chemical or refill cartridge?  None. An internal tank needs to be refilled with regular tap water for operation.  The tanks lasts a day or can be attached to an external tank for permanent use. 

Can the images be viewed from the side and back? *Images can be viewed from a 180 degree viewing angle from the front. There is no image when seen from the rear although our enterprise solutions allows for custom displays supporting this feature.
 

Will the heliodisplay project 3D video and images?*The heliodisplay will display any 3D type video or games from your computer. Images are in fact planar like on your computer or television, but seem three-dimensional depending on the content.

How noisy is the heliodisplay?*The Heliodisplay during operation is approximately as loud as the fans on a computer server (aprox. 40dB) from a two meter distance. This can also be adjusted using the control knob on the top panel.

How long does it last?  The device should last many years, but it is an electronic system and should be maintained and taken care of (not dropped etc).

Can the moisture damage my office?*The amount emitted is so minimal that in a standard room, it may affect the environment by about a percent  in a medium sized room, or the equivalent of adding a few people into a room.

Can we use it semi-outdoors? The device can be placed anywhere there are no strong breezes and it is not exposed to the elements (rain, sleet, snow dust storms, direct sun, etc).

What programs will it work with (3DStudio, Quicktime etc?) *The system supports all those formats compatible with Win2000, XP and 7, Mac platforms. This is just a display, and works similar to one.

Can I put it in a floor? No. You cannot have people walking over the device. You can however have it placed inside a pedestal, side-mounted in a wall, or hanging from above.

Will it work in a cold/hot/humid/dry bright/dark/smoky room?  The hardware and the free-space images will work in all of those environments. However it is for indoor use only, and will not work in extremes such as near freezing, or over 100deg F , or 38 deg C.

How long does it take to startup?  The base unit and lamp on the projection module requires about  30 seconds to warm up. However you can maintain the system in "hibernation" projecting a black image, so that the resulting response is about two seconds. You will need to tell us if you want the system to be in hibernation mode so we can set up the display for that use.

Total Cost of Ownership/Maintenance?*Our system uses very little power, so the requirements are only the energy, and the minimal amount of regular tap water to operate. There are no special consumables that are required.  You can expect to replace the lamp from the projection source every 3000-4000 hours of use, and replace a disk (supplied) every year or 6 months. Small pumps and filters may need to be maintained every few months to a year depending on use.

Is that smoke? What is in there?The projection medium is a >10 micron semi invisible atomized water particle. It is equivalent to the exhaust from one's breath, but controlled in a highly defined  manner so it won't affect the environment.

Can it be refilled while running? *Yes. There is both a digital level sensor and analogue port to check the runtime.

Why is there a secondary image?                                                             *This is because not all  of the light is captured at the viewing area, so light does pass through. Placing the unit at a suitable height and projection angle will minimize this effect.

Is the product CE certified, What types of certification?                   The base unit is CE certified. The power adapter is CE, TUV, GS, UL listed. The projection unit is MET, FCC, CE listed. All are RoHs.

How long can a video run?  *You can run video indefinitely, (looped) or as large of a file that can be supported on a DVD or video file.  

How long will the system run? *All Large and above models come with a small 5Gal external tank that will run for a few days or set up to run indefinitely.   Smaller 55" demonstration models come with an internal tank of 0.3Gal.

Will the heliodisplay project a visible image in a brightly lit room?
*Yes, but like every display, the image will appear brighter in a less well lit room. The heliodisplay was designed to work in typical indoor office lighting. In brighter environments the image may appear dimmer, but introducing a dark background can be employed to compensate for lighting and increasing contrast ratios if necessary.

Do I need any special equipment to connect to a heliodisplay?
*No, the heliodisplay connects to most computers, DVD players, videogame consoles or televisions using a standard supplied video cable. The interactive model is supported on a PC only.

Can the heliodisplay be hidden in furniture or display pedestals?*Yes, the heliodisplay was designed to be hidden and out of view. Ensure that adequate space is allowed for ventilation surrounding the heliodisplay.

Is this a standard projector?  Can I use my own brighter one? The 2010 system comes with it's own 4500 lumen projector that will work with the heliodisplay.  The lamp is a standard part.